![]() ![]() ![]() We expect this problem to be resolved in future updates to the third-party components used. When this is the case, when you move the cursor around the application window you should see the cursor change to indicate there is an item to select. There might be incompatibilities between the software libraries used by the application and the graphics hardware/software of your computer/laptop. ![]() Make sure you're online throughout the installation as this will enable all the latest versions of components to be retrieved and installed. To resolve this issue, uninstall the application and reinstall it. Windows users may also see the message 'Failed to install Widevine components.' For Mac users, a spinning circle will display. The application might not have been able to install all the required components because it was installed offline. This might happen after installing version 2.0 of the application. For some people, the BBC iPlayer Downloads application on computers appears as a blank screen. ![]()
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